Sales Empowerment, Service Excellence, Marketing Intelligence

• Sales force automation- lead and opportunity management, and sales forecasting.
• Marketing automation- campaign management and ROI reporting
• Customer service- help desk, trouble ticketing
• Migration- data conversion tools with thw opportunity to unify disparate legacy systems
• Customization- open source.  Development Tools and PHP
• Integration- Web services and SOAP integration
• Reporting- Canned and customize reporting and management dashboards
• Platform- open source an d windows deployment architectures